AMURT Oceania respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, volunteer with us, support our work, or make a donation.

By using the AMURT Oceania website, you acknowledge the practices described in this Privacy Policy.

1. About AMURT Oceania

AMURT Oceania is a humanitarian organisation working to support individuals and communities through emergency relief, community support and long-term sustainable development.

For the purposes of this Privacy Policy, “AMURT Oceania,” “we,” “us,” and “our” refer to AMURT Oceania.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us through our website
• Make a donation
• Volunteer with us
• Register for or participate in an event or programme
• Subscribe to our newsletter or updates
• Become a supporter or partner
• Submit an enquiry or request
• Communicate with us by email, phone or other channels

Depending on how you interact with us, this information may include:

• Full name
• Email address
• Phone number
• Postal or residential address
• Organisation or company name
• Donation and transaction information
• Volunteer or participation information
• Information contained in your enquiries or communications
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• General website usage information

This information helps us understand how visitors use our website and improve its performance and security.

3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries and requests
• Process donations and payments
• Manage volunteers, supporters and partners
• Provide information about our activities and projects
• Send newsletters and updates where you have permitted us to do so
• Organise events and programmes
• Improve our website and services
• Maintain website security
• Prevent fraud, misuse or unauthorised activity
• Meet our legal, accounting and administrative obligations
• Support our humanitarian and community development activities

We will use your personal information only for purposes reasonably connected with our activities or as otherwise permitted by applicable law.

4. Donations and Payment Information

If you make a donation through our website, your payment may be processed by a third-party payment provider.

Payment providers may collect and process payment information such as credit card, debit card or banking details. We generally do not store complete payment card details on our website.

Your payment information will be handled in accordance with the privacy and security policies of the relevant payment provider.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember preferences
• Analyse website traffic
• Improve website functionality
• Monitor website performance
• Identify technical problems
• Understand the effectiveness of our communications

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

AMURT Oceania does not sell or rent your personal information.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our organisation and website. These may include:

• Website hosting providers
• Payment and donation processors
• Email and communication service providers
• Website analytics providers
• IT and security providers
• Professional advisers and service providers

We may also disclose personal information where required or authorised by law, or where necessary to protect the safety, rights or property of AMURT Oceania or other individuals.

7. International Data Processing

Some of our service providers may store or process information outside Australia.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that it receives appropriate protection and is handled in accordance with applicable privacy requirements.

8. Protecting Your Information

We take reasonable technical, administrative and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or theft
• Misuse
• Unauthorised disclosure
• Alteration or destruction

However, no online service or electronic storage system can be guaranteed to be completely secure. We encourage you to take appropriate precautions when providing information online.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where required for legal, accounting, reporting or administrative purposes.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask how your personal information is being collected or used
• Withdraw consent where applicable
• Request that we stop sending certain communications
• Make a privacy-related complaint

Some requests may be subject to legal or reasonable limitations.

To make a privacy request, please contact us using the details provided below.

11. Marketing and Communications

If you subscribe to our newsletters or updates, we may contact you about:

• AMURT Oceania projects
• Humanitarian activities
• Community initiatives
• Events
• Campaigns
• Volunteer opportunities
• Ways to support our work

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

12. Third-Party Websites

Our website may contain links to third-party websites, including partner organisations, social media platforms, payment services and other resources.

AMURT Oceania is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

We take particular care when handling information relating to children and vulnerable people.

We do not knowingly collect unnecessary personal information from children through our website.

Where photographs, stories or information involving children are used in connection with our activities, we aim to obtain appropriate permissions and handle such information responsibly.

14. Privacy and Photographs

As part of our humanitarian, community and fundraising activities, photographs and stories may sometimes be collected for documentation, awareness and communication purposes.

Where required, we will seek appropriate consent before using identifiable images or personal stories. If you believe that an image or story has been used inappropriately, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, website, technology or applicable privacy requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or wish to make a privacy-related complaint, please contact us.

AMURT Oceania

Main Office
25 Hall St, Coburg, VIC 3058
Australia

Phone: (+613) 9384 0269
Email: info@amurt.org.au

Office Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: 10:00 AM – 12:00 PM

We will make reasonable efforts to review and respond to privacy enquiries and complaints within an appropriate timeframe.